Category Archives: Interact News

Winston-Salem, NC (March 06, 2014) Anderson County Emergency Services in South Carolina launched an important extension to their 9-1-1 system by integrating InterAct’s SafeTown™ Community Alerts application with the PulsePoint foundation’s Citizen Responder CPR/AED Mobile App.

SafeTown Community Alerts is a cloud-based application developed by InterAct that helps public safety agencies like Anderson County to publish and plot community alerts such as traffic incidents, HAZMAT warnings or public ‘be on the lookout’ (BOLO) notices on an map that citizens can view online from any Internet connected device. The integration of the PulsePoint application extends SafeTown’s alerting capability to include sudden cardiac arrest (SCA) notifications sent to any smartphone running the PulsePoint application.

PulsePoint is a location-aware mobile app that notifies CPR-trained citizens in the immediate vicinity of the critical need for CPR nearby. When the Anderson County Emergency Services center receives a report of a cardiac arrest, citizen rescuers are notified simultaneously with first responders and are notified of the exact location of the victim and closest publicly accessible Automated External Defibrillator (AED). While first responders are en route, the alerted CPR-trained citizens can respond saving valuable minutes, critical to saving lives during a SCA.

“The combination of these two powerful citizen facing applications integrated with Anderson County’s 9-1-1 system demonstrates our commitment to leveraging modern technology to keep our community safer,” explains Anderson County’s Director of 9-1-1 Operations, Steve McDade. “When seconds count during a sudden cardiac arrest, having a fully integrated system to instantly alert any nearby registered CPR-trained citizens while first responders are en route to the emergency simply makes a lot of sense for the Anderson community. We are delighted that InterAct and the PulsePoint Foundation came together to provide us with this amazing new capability.”

“Our primary mission is to safeguard the citizens of Anderson County and we are always looking for ways to make people and the community safer,” says Taylor Jones, Anderson County Emergency Service Director. “Increasing community engagement is instrumental in improving emergency response in an environment of tight budgets. By enhancing the capability of our InterAct 9-1-1 system to include the SafeTown and PulsePoint applications we are empowering the citizens of Anderson County to respond and make a difference when lives hang in the balance.”

“Connecting the public to public safety provides valuable support to Anderson County’s goal of improving the quality of emergency services they provide their community,” said Jim Wilson VP/GM of SafeTown. “By extending SafeTown to include the PulsePoint application, the Anderson County community now has access to modern, simple and powerful cloud-based applications that are as easy to use as Google, Facebook and Twitter.”

About InterAct™

InterAct creates public safety software products that support dispatchers, incident responders (law, fire, EMS) and correctional officers worldwide.  We bring the benefits of cloud computing to public safety. Our cloud applications connect public safety practitioners to each other and the information they need anywhere, anytime. Our cloud options are more reliable, less costly, easier to use, and more secure.  We believe the benefits of cloud computing are so great that its adoption has become a key success factor in achieving the mission that we share with our customers: the safety and well-being of citizens and their communities.  To learn more about InterAct’s solutions, please visit us at: http://www.interact911.com.

About SafeTown™

SafeTown delivers services to the community via a community web portal and a family of smart phone apps. With SafeTown, citizens can create household profiles for first responders to use. Agencies can post alerts to all SafeTown subscribers in the community and citizens can report non-emergency problems or suspicious activity.

Additionally, real time events and crime history can be viewed on a map, and authorities can publish information to the community about inmates in local correctional facilities. To learn more about SafeTown, please visit http://www.safetown.org.

About the PulsePoint Foundation
PulsePoint is a 501(c)(3) non-profit foundation based in the San Francisco Bay Area. Its mission is to make it much easier for citizens who are trained in CPR to use their life-saving skills to do just that…save lives! Through the use of modern, location-aware mobile devices PulsePoint is building applications that work with local public safety agencies to improve communications with citizens and empower them to help reduce the millions of annual deaths from sudden cardiac arrest. Learn more at http://www.pulsepoint.org or @PulsePoint.

“I would highly recommend InterAct RMS, We are deploying RMS in the state of Indiana as our statewide data sharing solution. It is truly amazing!”

-       Kelly Dignin, Systems Administrator at State of Indiana

“[InterAct RMS] is an excellent program at a reasonable cost for all depts. large or small.”

-       Dennis Doerge, Chief of Police at Splendora ISD Police Dept.

Learn more …

See how InterAct and AT&T helped Harrison County embrace a 21st-century crime-fighting strategy.

For more information, read the Harrison County Case Study.

Winston-Salem, NC (November 26, 2013) Today, Perry County Sheriff’s Office launched SafeTown™, a powerful, easy-to-use suite of web-based and mobile apps that connect and empower local law enforcement and citizens to make their community a better and safer place to live.  Perry County citizens will benefit from both the Community Alerts and Household Profiles applications.

With SafeTown Household Profiles, residents can complete a survey of their residence that could help guide first responders in the event of an emergency.  The secure profile will let public safety crews know basic information such as: the number of people living in the home, presence of pets, people with special needs, and other critical information that will help crews respond quickly in the event of an emergency.

SafeTown Community Alerts allows authorities to publish alerts such as traffic incidents, HAZMAT warnings or public ‘be on the lookout’ (BOLO) notices where citizens can view information in real time on the SafeTown map.  Additionally, SafeTown’s applications are fully integrated with InterAct’s suite of public safety applications, so information is always accurate and up to date for first responders in the field.

“The Perry County Sheriff’s Office is always looking for new ways to serve our citizens,” said Sheriff Smith. “By launching SafeTown, we’re opening up new ways to communicate with our citizens that allows them to be proactively involved in their safety.”

“InterAct is delighted to support Perry County Sheriff’s mission by implementing new technologies to improve the quality of emergency services they provide their community,” said Jim Wilson GM/VP of SafeTown.org.  “Citizens now have access to a simple and powerful set of cloud applications which are as easy for the public to utilize as Google, Facebook and Twitter.”

About SafeTown™

SafeTown delivers services to the community via a community web portal and a family of smart phone apps. With SafeTown, citizens can create household profiles for first responders to use. Agencies can post alerts to all SafeTown subscribers in the community and citizens can report non-emergency problems or suspicious activity.

Additionally, real time events and crime history can be viewed on a map, and authorities can publish information to the community about inmates in local correctional facilities. To learn more about SafeTown, please visit http://www.safetown.org.

About InterAct™

InterAct creates public safety software products that support dispatchers, incident responders (law, fire, EMS) and correctional officers worldwide.  We bring the benefits of cloud computing to public safety. Our cloud applications connect public safety practitioners to each other and the information they need anywhere, anytime. Our cloud options are more reliable, less costly, easier to use, and more secure. We believe the benefits of cloud computing are so great that its adoption has become a key success factor in achieving the mission that we share with our customers: the safety and well-being of citizens and their communities. To learn more about InterAct’s solutions, please visit us at: http://www.interact911.com.

INDIANAPOLIS – Indianapolis unveiled a new website letting residents know the latest public safety information in their neighborhoods. The SafeTown website shows real-time police, fire and other emergency activity on an interactive map. There’s also a section where people can submit tips and report suspicious activity.

Indianapolis is the largest city to use this new technology developed by InterAct™. A spokesperson for the company said only nine other communities are currently using it.

“SafeTown is a great resource for people to stay informed and safe in Indianapolis,” said Mayor Greg Ballard. “I encourage everyone to utilize SafeTown to stay up to date with critical events and alerts, report  suspicious activity, and eventually complete a household profile so our first responders know how best to protect you and your family.”

The developers will add additional features to the website in a few months, including crime data. The second phase will include an area where residents can submit information about their household.

The city plans to roll out a SafeTown cell phone app in the coming weeks.

“Community engagement is instrumental in preventing and solving crime. By launching SafeTown, we are empowering the citizens of Indianapolis to assist us in protecting their neighborhoods by raising awareness of what is happening around them, as it happens,” said Public Safety Director Troy Riggs.

The website can be accessed at https://indy.safetown.org.

Read more …

Winston-Salem, NC (November 12, 2013) Today, the Indianapolis Department of Public Safety launched SafeTown Community Alerts, a cloud-based application developed by InterAct that will help local public safety agencies connect and share information with the citizens of Indianapolis.

SafeTown Community Alerts allows authorities to publish alerts such as traffic incidents, HAZMAT warnings or public ‘be on the lookout’ (BOLO) notices where citizens can view information in real time on the SafeTown map.  Additionally, SafeTown’s applications are fully integrated with InterAct’s suite of public safety applications, so information is always accurate and up to date for first responders in the field.

Key Features of SafeTown Community Alerts:

  • Agencies can post 9-1-1 incidents from their CAD system to the community in real time on the SafeTown Map.
  • Agencies can also post non 9-1-1 alerts, such as missing persons, public BOLO’s and weather related alerts to the community.
  • Citizens in the community can comment on posted alerts, and all crowd-sourced comments are provided back to the agencies in a connected thread.

“SafeTown is a great resource for people to stay informed and safe in Indianapolis,” said Mayor Greg Ballard.  “I encourage everyone to utilize SafeTown to stay up to date with critical events and alerts, report suspicious activity, and eventually complete a household profile so our first responders know how best to protect you and your family.”

Additional features will be added to SafeTown in the coming months. The Household Profile feature will let residents complete a survey of their residence that could help guide first responders in the event of an emergency.  The secure profile will let public safety crews know basic information such as: the number of people living in the home, presence of pets, people with special needs, and other critical information that will help crews respond quickly in the event of an emergency.

“Our primary mission is to safeguard the citizens of Indianapolis and we are always looking for ways to make people and their communities safer,” said Director of Public Safety Troy Riggs. “Community engagement is instrumental in preventing and solving crime. By launching SafeTown, we are empowering the citizens of Indianapolis to assist us in protecting their neighborhoods by raising awareness of what is happening around them, as it happens.”

“The intelligent application of cloud technology to connect the public to public safety will provide valuable support to the Indianapolis Department of Public Safety’s goal of improving the quality of emergency services they provide their community.” said Jim Wilson GM/VP of SafeTown. “By adopting SafeTown, the Indianapolis community now has access to a simple and powerful set of cloud applications which are as easy for the public to utilize as Google, Facebook and Twitter.”

About InterAct™

InterAct creates public safety software products that support dispatchers, incident responders (law, fire, EMS) and correctional officers worldwide.  We bring the benefits of cloud computing to public safety. Our cloud applications connect public safety practitioners to each other and the information they need anywhere, anytime. Our cloud options are more reliable, less costly, easier to use, and more secure.  We believe the benefits of cloud computing are so great that its adoption has become a key success factor in achieving the mission that we share with our customers: the safety and well-being of citizens and their communities.  To learn more about InterAct’s solutions, please visit us at: http://www.interact911.com.

About SafeTown™

SafeTown delivers services to the community via a community web portal and a family of smart phone apps. With SafeTown, citizens can create household profiles for first responders to use. Agencies can post alerts to all SafeTown subscribers in the community and citizens can report non-emergency problems or suspicious activity.

Additionally, real time events and crime history can be viewed on a map, and authorities can publish information to the community about inmates in local correctional facilities. To learn more about SafeTown, please visit http://www.safetown.org.

Winston-Salem, NC (November 5, 2013) – The Indianapolis Department of Public Safety announced last week the much anticipated go-live of its new cloud-based records management system (RMS) from InterAct.  The new system will bring together records from more than sixty-five agencies into one, fully integrated system that allows real-time access to information where and when officers need it.  This streamlined and efficient system will save police agencies considerable money and time, freeing up resources to help get more officers on the street fighting crime.

“This is another example of our regional policing efforts,” said Indianapolis Mayor Gregory Ballard.  “Once implemented, the IMPD and its law enforcement partners will be better equipped to communicate with each other and better protect neighborhoods throughout central Indiana. “With the InterAct Records Management System, we will not only see savings to taxpayers over the next decade, but have better access to crime data which will improve our response to the community.”

“We are a more data and technology driven police department,” said IMPD Chief Rick Hite. “Timely and accurate data is essential to identifying crime trends and the people, places, and activities contributing to crime. We are look forward to its full implementation.”

Public Safety Communications Chief Tim Baughman added “These groups have helped us hit the ground running with this new records management system and paved the way for the 3,500 area officers who will be using the InterAct system.”

The first two agencies to adopt the new system are the Indianapolis Metropolitan Police Department (IMPD) Southwest District and the Speedway Police Department (SPD) where officers will begin using the system on a full-time basis this week.

InterAct RMS simplifies incident filing and report management for law enforcement officers and enables them to make informed decisions while in the field by granting comprehensive, instantaneous access to images, vehicles, organizations, addresses, and gang data.  Additionally, officers will gain access to InterAct’s national data sharing network, InterDEx™.  Officers can access InterDEx from inside the RMS application to quickly and easily query for relevant information from hundreds of other participating agencies and federal databases across the country.

“Cloud technology is a game changer for public safety by providing an architecture that encourages regional coordination and shared resources aimed at improving public safety outcomes”,” said Mike McGarry, InterAct GM/SVP of Products. “The architecture we’ve created for Indiana’s statewide system offers agencies of any size the opportunity to benefit from state-of-the-art technology because it eliminates redundant and expensive technology.  We’re thrilled to see so many agencies join the project and contribute to its success.”

To learn more about InterAct RMS or public safety cloud technologies offered by InterAct, visit http://www.interact911.com.

About InterAct™

InterAct creates public safety software products that support dispatchers, incident responders (law, fire, EMS) and correctional officers worldwide.

We bring the benefits of cloud computing to public safety. Our cloud applications connect public safety practitioners to each other and the information they need anywhere, anytime. Our cloud options are more reliable, less costly, easier to use, and more secure.

We believe the benefits of cloud computing are so great that its adoption has become a key success factor in achieving the mission that we share with our customers: the safety and well-being of citizens and their communities.

To learn more about our solutions, please visit us at: http://www.interact911.com.

Media inquiries, please contact pr@interact911.com.

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Click here to view a photo album from 2013 IACP.

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Winston-Salem, NC (October 21, 2013) Today, InterAct, the leader in public safety cloud innovation, announced the newest release of their widely acclaimed public safety Mobile application.  The new release features an improved integration with InterAct CAD, an improved user configurable display and a faster, richer ESRI-based embedded map experience.

“InterAct has the right vision for improving mobility in the field,” said Lt. Matt Jackson of the Oklahoma County Sheriff’s Office.” With this announcement, InterAct demonstrates their commitment to first responders and extends their technology leadership by delivering a cross-platform solution that comprehends how first responders actually use these devices.”

“We spent considerable time talking with users within law enforcement, fire, and EMS to understand how to improve the user experience. With this release first responders will benefit from these new configuration options and improved integration with CAD and Maps on virtually any mobile device they choose.” said Tim Irelan, VP/GM of InterAct Mobility Solutions. “It is important to us that InterAct’s Mobile applications are part of a long-term solution for first responders to improve tactical awareness and officer safety.”

InterAct Mobile Release Details:

Device Support:

  • MDT, smartphone, tablets
  • iOS, Android, Blackberry, Windows 8

New User Configuration Options:

  • Access to third-party apps and web pages from the navigation menu.
  • Improved configurable colors and sounds within user interface.

Improved integration with InterAct CAD:

  • View active calls, incident details, contact, premise, priors, notes, and historical information.
  • Add narratives to CAD directly from the Mobile app.
  • Visual notifications when new information is available on an open call or when a query returns a hit.
  • Integrated view of CAD incident data and maps on a single screen.

Increased Map integration:

  • Fully integrated maps based on ESRI’s latest technologies (requires separate ERSI GIS license).
  • Users can search all configured GIS layers with no limit to the GIS data displayed.
  • Turn-by-turn navigation allowing GPS-enabled units to route to any address, point on a map, or assigned incident.

InterAct Mobile runs on a wide variety of operating systems and device types, including laptops, tablets, and smartphones. In addition to the newest enhancements and improved integration, InterAct Mobile users can also access InterAct’s InterDEx™ national data-sharing network for consolidated query returns from NCIC, CJIS, Nlets, and other shared agency databases.

About InterAct™

InterAct creates public safety software products that support dispatchers, incident responders (law, fire, EMS) and correctional officers worldwide.

We bring the benefits of cloud computing to public safety. Our cloud applications connect public safety practitioners to each other and the information they need anywhere, anytime. Our cloud options are more reliable, less costly, easier to use, and more secure.

We believe the benefits of cloud computing are so great that its adoption has become a key success factor in achieving the mission that we share with our customers: the safety and well-being of citizens and their communities.

To learn more about our solutions, please visit us at: http://www.interact911.com.

Media inquiries, please contact pr@interact911.com.

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Winston-Salem, NC (October 8, 2013) This month, the Whitney Police Department in Texas unveiled SafeTown, a powerful, easy to use suite of web-based and mobile applications that connect and empower citizens and local law enforcement to make their community a better and safer place to live.

“Our primary mission is to serve the citizens of Whitey,” said Chief Christopher Bentley. “Launching SafeTown allows us the opportunity of having a two-way conversation with our community and encourages genuine citizen involvement.  We look forward to working with InterAct to evaluate additional SafeTown applications that will help us keep the conversation going.”

“InterAct is delighted to support Whitney Police Department’s mission by implementing new technologies to improve the quality of emergency services they provide their community.” said Jim Wilson GM/VP of SafeTown. “By adopting SafeTown, the Whitney community now has a simple and powerful social media platform to connect the public to public safety.”

The Whitney Police Department has initially implemented one module of the SafeTown Suite, Crime Maps, which is powered by RAIDS Online from BAIR Analytics.  The SafeTown Crime Maps module allows visibility to historical crime data that can help citizens partner with law enforcement and community watch organizations to create a safer community. They are the sixth emergency service agency in the nation to deploy SafeTown’s beta program.  The SafeTown suite is scheduled for full release and general availability in Q4 2013, when numerous agencies around the nation are scheduled “go live”.

SafeTown Crime Maps provides the following key features:

  • Viewing crime incidents and statistics in a neighborhood conveniently on a map
  • Understand what crimes are happening, where they are happening and when they are happening
  • Better visibility to historical crime data can help citizens partner with law enforcement and community watch organizations to create a safer community

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About SafeTown™

SafeTown delivers services to the community via a community web portal and a family of smart phone apps. With SafeTown, citizens can create household profiles for first responders to use. Agencies can post alerts to all SafeTown subscribers in the community and citizens can report non-emergency problems or suspicious activity.

Additionally, real time events and crime history can be viewed on a map, and authorities can publish information to the community about inmates in local correctional facilities. To learn more about SafeTown, please visit http://www.safetown.org.

About InterAct™

InterAct creates public safety software products that support dispatchers, incident responders (law, fire, EMS) and correctional officers worldwide.  We bring the benefits of cloud computing to public safety. Our cloud applications connect public safety practitioners to each other and the information they need anywhere, anytime. Our cloud options are more reliable, less costly, easier to use, and more secure.  We believe the benefits of cloud computing are so great that its adoption has become a key success factor in achieving the mission that we share with our customers: the safety and well-being of citizens and their communities.  To learn more about InterAct’s solutions, please visit us at: http://www.interact911.com.

About BAIR Analytics

Established in 1997, BAIR Analytics is an analytical software and services company providing innovative tools and subject-matter expertise for public safety, private security, national security and defense entities. Nearly half of the largest public-safety agencies in the United States use BAIR’s products & services to fight crime.  BAIR’s customers also include Wal-Mart, Target, ATF, and the US Department of Defense. In 2012 BAIR Analytics was honored as a top 50 Colorado company and made its debut as one of the fastest-growing private companies in America on the Inc. 500/5000 list. For more information, visit www.bairanalytics.com.

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