Category Archives: Interact News

Indiana’s INGangNetwork joined InterAct’s nationwide data sharing initiative, InterDEx. Queries run by InterDEx members will receive an alert indicating possible gang related activities from the INGangNetwork.

Winston-Salem, NC (July 1, 2014) – Recently, Indiana’s INGangNetwork and their database technology partner, CI Technologies, collaborated with the Integrated Public Safety Commission (IPSC) to provide gang activity alerts via InterAct’s nationwide data sharing network, InterDEx.  Now, InterDEx members from all across the country can run a query on a person, place, or thing they’re investigating through InterDEx enabled applications and receive an alert that indicates possible gang related activities from Indiana.  When members of the INGangNetwork* would like more information about the alert received via the InterDEx network, they can log in to their INGangNetwork account.

In support of the National Gang Sharing Project sponsored by the Bureau of Justice Assistance, the INGangNetwork is dedicated to the gathering and cross-boundary sharing of criminal intelligence about gang members and gang organizations and helps support the apprehension and prosecution of gang members.  “Anything IPSC can do to improve data sharing, both inside and outside of Indiana, puts us all one step closer to keeping our citizens and communities safer,” said Kelly Dignin, ISPC System-Admin Manager.  “Receiving INGangNetwork alerts and other local data without having to run multiple queries in different applications will significantly increase gang awareness, heighten knowledge of possible dangers, and ultimately increase the safety of law enforcement and criminal justice personnel.”

Data sharing and interoperability is one of the key drivers for IPSC’s statewide public safety technology initiative.  Because access to InterDEx is integrated into InterAct’s technology, IPSC has executed a state contract for InterAct’s Computer Aided Dispatch, Records Management, and Mobile applications so that agencies statewide can easily procure the solutions that support the interoperability initiative.

InterDEx represents InterAct’s grassroots movement towards supporting local, regional, and national data sharing and interoperability for all public safety organizations across the country.  InterDEx boasts more than 200 local and regional data sources for 400 member agencies.  “InterDEx enables simple interconnection of different database systems without having to create a central data warehouse.  In fact, connecting the INGangNetwork to the network only took a few days to complete,” says Gordon Hallof, InterAct’s Information Sharing and Security Director.  “This is a modern approach to data sharing that provides a simple model for how all 18,000 law enforcement agencies across the United States could start sharing data today.”

*If you are not a member of the INGangNetwork and are interested in joining, visit www.in.gov/iifc/2329.htm or contact the Indiana Intelligence Fusion Center at iifc@iifc.in.gov.

About InterAct®

InterAct creates public safety software products that support dispatchers, incident responders (law, fire, EMS) and correctional officers worldwide.  We bring the benefits of cloud computing to public safety. Our cloud applications connect public safety practitioners to each other and the information they need anywhere, anytime. Our cloud options are more reliable, less costly, easier to use, and more secure.  We believe the benefits of cloud computing are so great that its adoption has become a key success factor in achieving the mission that we share with our customers: the safety and well-being of citizens and their communities.  To learn more about InterAct’s solutions, please visit us at: http://www.interact911.com.

About Indiana Integrated Public Safety Commission

The Integrated Public Safety Commission’s goal is to facilitate statewide public safety communications. IPSC provides an interoperable and reliable public safety communications system to all Hoosier first responders and public safety professionals for use during routine, emergency and task force situations. Our goal is to strengthen community safety and security by minimizing the financial and technological barriers to interoperable communications through interagency cooperation.  To learn more about IPSC, please visit: http://www.in.gov/ipsc/2715.htm.

About CI Technologies

CI Technologies has been a leading provider of criminal intelligence and investigation software since 1992. Our sole business is the creation of powerful, affordable software solutions for the law enforcement community. http://www.ci-technologies.com

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Godley remains the only Johnson County city to have achieved the Police Chiefs Association Law Enforcement recognition status, department members having completed the Texas Police Chief’s Best Practice program, and only the 90th Texas city to have done so.

Department efforts to further bolster community involvement continued Monday with the unveiling of SafeTown, web-based mobile apps that assist both police officers and residents.

SafeTown’s Crime Maps app allows residents to view crime incidents and statistics in their neighborhood and shows what types of crimes are occurring and when and where.

Improved access to historical crime data assists police, residents and community watch organizations, officials said.

“SafeTown is a force multiplier,” Healy said in a Monday release. “It increases the resources committed to fighting crime because it gets citizens involved in the safety of the community. We believe SafeTown will be the final component needed to complete our goal in keeping our citizens and the surrounding county residents aware of what is going on in the city.

Read more …

Winston-Salem, NC (June 17, 2014) Today, the Godley Police Department unveiled “SafeTown™”, a powerful, easy to use suite of web-based and mobile apps that will connect and empower local law enforcement and citizens to make their community a better and safer place to live.

“SafeTown is a force multiplier. It increases the resources committed to fighting crime because it gets citizens involved in the safety of the community,” said Chief of Police James Healy. “We believe SafeTown will be the final component needed to complete our goal in keeping our citizens and the surrounding county residents aware of what is going on in the city. Over the past 6 years, we have strived to incorporate a community policing based philosophy. We are the only city in the county that has completed the Texas Police Chief’s Best Practice Program, being awarded as only the 90th in the state to achieve this status. We have one of the lowest crime rates in our county and now our citizens will also be one of the most informed and up to date as well.”

SafeTown apps are fully integrated with InterAct’s suite of public safety applications, ensuring that information is always accurate and up to date. “The data that agencies want to share with citizens are in the core InterAct systems and the information shared by the citizens needs to be accessible through these same core systems in order to realize the full value of the public-to-public safety data sharing enabled by SafeTown,” said Jim Wilson, Vice President and General Manager of SafeTown. “We are proud to be a part of making Godley a safer town to live in.”

The Godley Police Department has initially implemented one module of the SafeTown Suite, Crime Maps, which is powered by RAIDS Online from BAIR Analytics. “The Godley Police Departments commitment to provide proactive communication through the combination of RAIDS Online and the SafeTown application suite demonstrates their commitment to the public they serve,” said Sean Bair, founder of BAIR Analytics, “We’re excited to partner with InterAct to provide this free service to the citizens of Godley Texas.”

SafeTown Crime Maps App provides the following key features:

  • With SafeTown’s Crime Maps App, you can view crime incidents and statistics for your neighborhood conveniently on a map.
  • Understand what crimes are happening, where they are happening and when they are happening.
  • Better visibility to historical crime data can help you partner with law enforcement and community watch organizations to create a safer community.

About SafeTown™

SafeTown delivers services to the community via a community web portal and a family of smart phone apps. With SafeTown, citizens can create household profiles for first responders to use. Agencies can post alerts to all SafeTown subscribers in the community and citizens can report non-emergency problems or suspicious activity. Additionally, real time events and crime history can be viewed on a map, and authorities can publish information to the community about inmates in local correctional facilities. To learn more about SafeTown, please visit http://www.safetown.org.

About InterAct®

InterAct creates public safety software products that support dispatchers, incident responders (law, fire, EMS) and correctional officers worldwide. We bring the benefits of cloud computing to public safety. Our cloud applications connect public safety practitioners to each other and the information they need anywhere, anytime. Our cloud options are more reliable, less costly, easier to use, and more secure. We believe the benefits of cloud computing are so great that its adoption has become a key success factor in achieving the mission that we share with our customers: the safety and well-being of citizens and their communities. To learn more about InterAct’s solutions, please visit us at: http://www.interact911.com.

About BAIR Analytics

Established in 1997, BAIR Analytics is an analytical software and services company providing innovative tools and subject-matter expertise for public safety, private security, national security and defense entities. Nearly half of the largest public-safety agencies in the United States use BAIR’s products & services to fight crime. BAIR’s customers also include Wal-Mart, Target, ATF, and the US Department of Defense. In 2012 BAIR Analytics was honored as a top 50 Colorado company and made its debut as one of the fastest-growing private companies in America on the Inc. 500/5000 list. For more information, visit www.bairanalytics.com.

We are at NENA 2014! Come see us at Booth No. 443.

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Superior application management and administration helps public safety agencies improve interoperability, information access, and data sharing.

Winston Salem, NC (June 5, 2014)  Today InterAct, the leader in public safety cloud computing, announced a major enhancement to their next generation Mobile platform. The release features robust configuration options that provide agencies with greater control over who can access, use, and change data presented within the InterAct Mobile application.

Using this new capability, agency administrators can define, configure, and publish user configurations remotely across single or multiple agencies greatly easing the support burden while delivering cost savings from simplified administration. Configurations follow the user thereby eliminating the need to reconfigure settings when logging on to the application from a different device, which saves responders and system administrators’ valuable time.

“Our customers now have a powerful tool to manage and administer InterAct Mobile remotely, lowering the total cost of ownership while increasing the tactical awareness and efficiency of first responders,” said Tim Irelan, VP/GM of InterAct Mobility Solutions.

Indiana’s Boone County Public Safety greatly values the improved administration, configurability, and interoperability of this latest release. Coupled with deep integration to InterAct’s InterDEx™ nationwide data-sharing network, InterAct Mobile provides all of Boone County’s EMS, EMA, Fire, and Law Enforcement personnel with vital, actionable data from local, state, and federal sources in real-time. All query returns display in a concise, easy-to-read, and common format that assists responders in making better, faster decisions resulting in improved tactical awareness and responder safety.

“I’m proud that Boone County Public Safety is an early adopter of InterAct’s next generation Mobile platform, which is an essential tool for our first responders,” explains Major Michael Nielsen, Chief Deputy of Boone County Sheriff’s Office in Lebanon, IN. “With these new configuration options, we can centrally manage and control user access so we don’t have to touch each device. Also, individual configuration settings follow our responders, so if they log-in from a different device they get exactly the same user experience. It’s a huge time saver while strengthening our information access security.”

“Coupled with the power of InterAct’s InterDEx data sharing network, we now have unmatched data sharing capabilities that unite all county resources and allow them to work strategically and cooperatively with agencies throughout Indiana and other states across the country, even if they are using a different records system,” said Nielsen.

InterAct Mobile runs on a wide variety of operating systems and device types, including laptops, tablets, and smartphones. InterAct Mobile supports data sharing initiatives throughout the U.S. and provides customers with access to InterAct’s InterDEx national data sharing network at no additional cost.

About InterAct®

InterAct creates public safety software products that support dispatchers, incident responders (law, fire, EMS) and correctional officers worldwide.

We bring the benefits of cloud computing to public safety. Our cloud applications connect public safety practitioners to each other and the information they need anywhere, anytime. Our cloud options are more reliable, less costly, easier to use, and more secure.

Cloud computing benefits are so great that we believe its adoption is a key success factor in achieving the mission that we share with our customers: the safety and well-being of citizens and their communities.

To learn more about our solutions, please visit us at: http://www.interact911.com.

Media inquiries, please contact pr@interact911.com.

For many state cops, running a query on a suspicious character from their patrol car laptop or tablet is not an option. That’s because of the stringency of FBI regulations for cloud companies that want to provide remote access to criminal records. The contractors themselves have to undergo criminal history checks and submit to special data-sharing arrangements.

Officials with FBI Criminal Justice Information Services, or CJIS, which maintains the criminal records databases, say routine audits have turned up compliance problems.

Negative findings concerned “authorized personnel not having the proper background check or information exchange agreement in place,” FBI spokesman Stephen G. Fischer Jr. said.

The ultimate penalty for violating bureau security rules is being cut off from accessing criminal records systems by computer.

Every contract staffer living outside a customer’s state must pass that state’s background check. In effect, that means Microsoft, for instance, must run its entire “Office 365 for Government” cloud operations staff through duplicate checks in each location the company serves.

The Michigan State Police have been trying to conform to FBI policy with Microsoft for a year.

“Anyone and everyone who has to have access to [FBI] data would have to be checked” by the state and the federal government, said Dawn Brinningstaull, director of Michigan’s Criminal Justice Information Center.

Michigan and Microsoft are still hashing out a customized information exchange accord. Microsoft is “trying to do one agreement and pass it on to the 50 states,” Brinningstaull said. Right now, the two are working out language on the confidentiality of emails stored in the cloud. They also need to figure out how data breaches should be reported.

Microsoft officials said working with Michigan has been complicated by the state’s unique data protection specifications. Michigan mandates that all law enforcement information touching a computer must be treated as CJIS data.

However, “we will in every single state background check our employees and specifically sign” CJIS security agreements, said Stuart McKee, Microsoft chief technology officer for state and local government.

The Fog Could Lift

Despite the difficulties, providers and some states say they are eager to cut through the fog and make the cloud a crime-fighting asset.

In Indiana, state police began partnering with Web services company InterAct in 2010 and now can pull up FBI records on their laptops, iPhones, tablets and Samsung Android-based devices. When cops have millions of criminal records on hand, everywhere they go, perpetrators have little room to hide, said Kelly Dignin, systems administrator for the Indiana Integrated Public Safety Commission.

Case in point: “An investigator working on sexual crimes against a child made an inquiry on the suspect and found three other agencies in different counties were also investigating him for similar crimes,” she said. “They were able to share data and help each other strengthen their cases. Prior to the cloud [and] data sharing the investigator would have never known.”

Indiana requires each contract employee to review and sign an FBI database security awareness training policy.  “A corporate partner will not always understand why they can’t have full access … this is a continuous education process,” Dignin said. The state provided contractors with a secure virtual private network and routinely monitors their activity.

Read more …

Winston-Salem, NC (April 29, 2014) InterAct, a leading provider of incident response and emergency management software and solutions to government organizations and commercial clients, today announced it has been selected as an approved provider for the U.S. Army Emergency Management Modernization Program (EM2P). Selected as part of a competitive evaluation process, InterAct solutions for Enhanced 911 (E911) and Emergency Dispatch Mapping may be deployed at U.S. Army installations both within and outside the continental United States.

The U.S. Army EM2P is the single integrated acquisition program for the design, procurement, fielding, new equipment training, and life-cycle management of emergency management capabilities in support of U.S. Army installations.
Under the terms of the selection, InterAct will perform site surveys, create system designs, and provide fielding and training support for its Joint Interoperability Test Command (JITC)-certified 911 solution, with integration to computer-aided dispatch (CAD) and land-mobile radio (LMR) systems.

InterAct solutions improve response time and accuracy, and enable installation 911 calls to be routed directly to on-base emergency responders under both Department of Defense (DoD) andNational Emergency Number Association (NENA)standards. InterAct Federal Division was established to focus on the specialized needs of the U.S. Federal Civilian and DoD markets. “We understand the unique challenges associated with securing our nation’s Army installations,” said Jeff Jones, Vice President, InterAct Federal. “We are honored to have been selected to help U.S. Army emergency services personnel protect and save lives at Army facilities around the world. This selection further validates our commitment to providing solutions that meet the public safety needs of our DoD customers.”

“InterAct is proud to support the requirements of the U.S. Army EM2P program and its mission to enable emergency management personnel to better protect our nation’s Army installations,” said InterAct CEO John McNulty. “We are confident that our approach will meet and exceed expectations and provide a platform for growth well into the future. We are diligently working to ensure that the needs of the Army remain paramount in our design and implementation of the solutions we deliver.”

About InterAct® 
InterAct creates public safety software products that support dispatchers, incident responders (law, fire, EMS) and correctional officers worldwide. We bring the benefits of cloud computing to public safety. Our cloud applications connect public safety practitioners to each other and the information they need anywhere, anytime. Our cloud options are more reliable, less costly, easier to use, and more secure. We believe the benefits of cloud computing are so great that its adoption has become a key success factor in achieving the mission that we share with our customers: the safety and well-being of citizens and their communities. To learn more about InterAct’s solutions, please visit us at: http://www.interact911.com.

Hamilton County’s emergency communication services will become more efficient as a new 911-dispatch software program has been chosen by a committee of fire, police, records and public safety personnel.

“It’s absolutely a game-changer,” Noblesville Police Chief Kevin Jowitt said. “We will have information available at our fingertips that will fundamentally change the ways we do our jobs.”

Michael Snowden, executive director of communications, said InterAct was selected over OSSI and New World, the current software being used in the county. Snowden expects the conversion to be completed by the beginning of 2015 and the move will not affect any staffing positions.

“The interoperability – share information with other agencies – is just huge,” he said.

“We feel, from a public safety standpoint, that InterAct is the right product to move to,” Sheriff Mark Bowen said.

Hamilton County has been using two software dispatch systems for the past year and a half since all dispatchers were consolidated into one center. When taking a call, emergency dispatches have two different forms they can fill out – one for Noblesville and Westfield and another for the other county public safety agencies.

“I’ve never seen an agency use two systems for more than a few weeks at a time,” said Snowden, who has worked in the public safety field for 27 years.

The software component is the final step in upgrading the public safety communication network in Hamilton County. First, the various dispatch centers were combined to one location in the Sheriff’s Office. Then new radios and cell towers were installed.

“It’s taking public safety to the next level,” Bowen said.

InterAct is used by the Indiana State Police, Marion County and most of the surrounding doughnut counties. By being on the same system, public safety officials will have access to their records. The web-based system also protects the county in case of power loss or computer issues.

“It builds in redundancy we don’t currently have now. If we lost a server, folks can still access the site and we’ll still have functionality on the web,” Jowitt said.

“If we loss connectivity, pen and paper is the backup system (currently),” Snowden said.

Snowden was given permission to begin preliminary negotiations with InterAct by the Hamilton County Commissioners. He said it was too early to discuss costs but Commissioner Christine Altman said the county would cover the software costs and conversion so municipalities won’t incur fees.

“We are able to cover the costs with 911 fees and grant support. So it will be a lot less of a burden on jurisdictions and the county,” Altman said.

Read more …

Winston-Salem, NC (March 06, 2014) Anderson County Emergency Services in South Carolina launched an important extension to their 9-1-1 system by integrating InterAct’s SafeTown™ Community Alerts application with the PulsePoint foundation’s Citizen Responder CPR/AED Mobile App.

SafeTown Community Alerts is a cloud-based application developed by InterAct that helps public safety agencies like Anderson County to publish and plot community alerts such as traffic incidents, HAZMAT warnings or public ‘be on the lookout’ (BOLO) notices on an map that citizens can view online from any Internet connected device. The integration of the PulsePoint application extends SafeTown’s alerting capability to include sudden cardiac arrest (SCA) notifications sent to any smartphone running the PulsePoint application.

PulsePoint is a location-aware mobile app that notifies CPR-trained citizens in the immediate vicinity of the critical need for CPR nearby. When the Anderson County Emergency Services center receives a report of a cardiac arrest, citizen rescuers are notified simultaneously with first responders and are notified of the exact location of the victim and closest publicly accessible Automated External Defibrillator (AED). While first responders are en route, the alerted CPR-trained citizens can respond saving valuable minutes, critical to saving lives during a SCA.

“The combination of these two powerful citizen facing applications integrated with Anderson County’s 9-1-1 system demonstrates our commitment to leveraging modern technology to keep our community safer,” explains Anderson County’s Director of 9-1-1 Operations, Steve McDade. “When seconds count during a sudden cardiac arrest, having a fully integrated system to instantly alert any nearby registered CPR-trained citizens while first responders are en route to the emergency simply makes a lot of sense for the Anderson community. We are delighted that InterAct and the PulsePoint Foundation came together to provide us with this amazing new capability.”

“Our primary mission is to safeguard the citizens of Anderson County and we are always looking for ways to make people and the community safer,” says Taylor Jones, Anderson County Emergency Service Director. “Increasing community engagement is instrumental in improving emergency response in an environment of tight budgets. By enhancing the capability of our InterAct 9-1-1 system to include the SafeTown and PulsePoint applications we are empowering the citizens of Anderson County to respond and make a difference when lives hang in the balance.”

“Connecting the public to public safety provides valuable support to Anderson County’s goal of improving the quality of emergency services they provide their community,” said Jim Wilson VP/GM of SafeTown. “By extending SafeTown to include the PulsePoint application, the Anderson County community now has access to modern, simple and powerful cloud-based applications that are as easy to use as Google, Facebook and Twitter.”

About InterAct™

InterAct creates public safety software products that support dispatchers, incident responders (law, fire, EMS) and correctional officers worldwide.  We bring the benefits of cloud computing to public safety. Our cloud applications connect public safety practitioners to each other and the information they need anywhere, anytime. Our cloud options are more reliable, less costly, easier to use, and more secure.  We believe the benefits of cloud computing are so great that its adoption has become a key success factor in achieving the mission that we share with our customers: the safety and well-being of citizens and their communities.  To learn more about InterAct’s solutions, please visit us at: http://www.interact911.com.

About SafeTown™

SafeTown delivers services to the community via a community web portal and a family of smart phone apps. With SafeTown, citizens can create household profiles for first responders to use. Agencies can post alerts to all SafeTown subscribers in the community and citizens can report non-emergency problems or suspicious activity.

Additionally, real time events and crime history can be viewed on a map, and authorities can publish information to the community about inmates in local correctional facilities. To learn more about SafeTown, please visit http://www.safetown.org.

About the PulsePoint Foundation
PulsePoint is a 501(c)(3) non-profit foundation based in the San Francisco Bay Area. Its mission is to make it much easier for citizens who are trained in CPR to use their life-saving skills to do just that…save lives! Through the use of modern, location-aware mobile devices PulsePoint is building applications that work with local public safety agencies to improve communications with citizens and empower them to help reduce the millions of annual deaths from sudden cardiac arrest. Learn more at http://www.pulsepoint.org or @PulsePoint.

“I would highly recommend InterAct RMS, We are deploying RMS in the state of Indiana as our statewide data sharing solution. It is truly amazing!”

-       Kelly Dignin, Systems Administrator at State of Indiana

“[InterAct RMS] is an excellent program at a reasonable cost for all depts. large or small.”

-       Dennis Doerge, Chief of Police at Splendora ISD Police Dept.

Learn more …

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